Received this text today from 'carphone': "At last! It's time for a new phone! You even get a free reward!"

Phoned em up. "Oh, there's been a mistake. You should have been eligible for one in July (as I thought I was) but they've changed the rules so that it's only 30 days early now. Phone us back then..."

This shit is wack!

Time to change provider/contract.